FAQ

THE PLAY KITS

1. What does each Noor & Koala box contain?

Each box contains educational toys inspired by the Montessori method, a bilingual book and a parental guide to support your child's learning according to their age.

2. How are toys selected?

Our toys are carefully selected to meet the specific needs of each age group and promote fun and sensory learning.

3. Do the toys comply with safety standards?

Yes, all our toys meet international safety standards to ensure safe use by toddlers.

4. Are the materials used environmentally friendly?

We favor sustainable and environmentally friendly materials, such as wood, Oeko-Tex cotton and non-toxic paints.

5. How to wash toys?

We recommend washing your toys before first use. Wooden toys should not be submerged in water; use a damp cloth. The Miko plush toy should be carefully hand washed with soap.

USE OF BOXES

1. How do I use different toys with my child?

Each kit comes with a parental guide to explain the benefits of each toy and help you stimulate your child through play.

2. What if my child is not immediately interested in toys?

Give him time to explore at his own pace. You can reintroduce the toys later in a new environment or context.

3. How long can my child play with the toys in a box?

Toys are designed to grow with your child. They can use them for several months, discovering new ways to play as they grow.

4. My child is unable to complete certain steps despite choosing an age-appropriate box. Is this serious?

Every child develops at their own pace, and milestones occur over a period of time (often a few months) rather than on a specific date. So, give your child time to achieve these milestones.

LEARNING A SECOND LANGUAGE

1. Do I need to be bilingual to use the kits?

Not at all! Our guides include ready-to-use sentences with phonetics to support your language learning.

2. Can my child mix languages? Is this a problem?

This is completely normal and temporary. It is part of the natural process of learning bilingualism.

3. How can I encourage my child to use a second language?

Incorporate language into everyday life (games, songs, routines) and be consistent in your use. Cards and toys are there to help you.

SUBSCRIPTIONS AND DELIVERY

1. Can I give a box as a gift?

Yes, we offer boxes for sale individually, without a subscription, perfect for special occasions.

2. How does the subscription work?

Our boxes are shipped every 3 months directly to your home, in packaging designed to protect the toys.

3. Do you offer international shipping?

Yes, we ship internationally. Shipping costs are calculated based on your location.

4. Can I buy a single box without subscribing?

Absolutely, you can choose a single box if you prefer to try before choosing a subscription. We offer two options for subscriptions:

- A 4-box subscription including: 10% discount on each box, free delivery + a free Miko the Koala plush toy.

- A subscription of 2 or 3 boxes including: 10% discount on each box + free delivery

OTHER COMMON QUESTIONS

1. Why choose Noor & Koala over another brand?

We are a French brand created by parents for parents, with a unique approach combining Montessori and bilingual learning adapted to each age. Our boxes are carefully designed to provide the best for children according to their stage of development, while selecting safe and environmentally friendly products.

2. Do you offer additional resources for parents?

Yes, each box includes a parental guide to guide you in using the toys, and we share tips and advice on our social networks and website.

3. How can I contact you if I have a question or problem?

You can contact us via our contact form on the website or at info@noorandkoala.com. We respond within 24 hours.